Jeff Terlisner

IT Professional

With a strong background in client success and operational management, I bring a proven ability to build relationships, streamline processes, and enhance communication in various settings. Currently, as a Client Success Manager at Definitive Technology Solutions, I effectively manage client SLAs, resulting in high satisfaction rates and improved project delivery. My experience in optimizing operations and leading teams, gained through roles at U-Haul and in previous management positions, has equipped me with valuable problem-solving and leadership skills applicable across diverse environments.

Outside of work, I’m passionate about technology and enjoy engaging in a range of hands-on projects, from computer building to network management. My interests extend to managing digital systems for personal use and enhancing the tech experiences of those around me. Whether through exploring new tech tools or supporting family needs, I’m committed to applying my skills and enthusiasm to contribute positively to any team or organization.

If you would like to connect or learn more, please reach out to me on LinkedIn!

Resume

Work History

Definitive Technology Solutions

Client Success Manager – IT (2023 – Present)

Client satisfaction & retention, Microsoft licensing, project management, hardware acquiring, general inquiries

SLA Adherence: Managed SLAs for over 70 clients, from non-profit churches to mid-sized enterprises, while maintaining a high client satisfaction rate consistently over time.
Client Relationship Management: Established and maintained strong, long-term client relationships that contributed to a 10% increase in client retention and positive feedback.
Effective Communication & Coordination: Enhanced communication process between clients and engineering teams, leading to a 15% improvement in project delivery timeliness.

U-Haul International, Inc

Trailer/SRI Repair Specialist (2020 – 2023)

DOT compliance, trailer inspection, surge brake, van body, subframe, electrical, MIG, OA torch, forklift

Time Management: Efficiently managed time in a flat rate environment resulting in 115% efficiency rating.
Process Optimization: Reduced inspection time by 20%, enhancing overall operational efficiency and allowing for quicker turnaround for repairs.
Feedback Optimization: Identified areas for improvement and implemented changes based on mechanic feedback, resulting in a 15% increase in job efficiencies department wide.

Assistant General Manager (2010 – 2020)

Managed on avg. 10 employees, conflict resolution (employee & customer), profit & loss, policies & procedures

Compliance Assurance: Achieved a 95% or higher accuracy rate in maintaining high-quality standards, contributing to positive audit outcomes.
Sales & Marketing: Led initiatives resulting in a 15% increase in revenue over the fiscal year.
Customer Relations: Achieved a 10% reduction in negative customer reviews implementing a proactive intervention strategy.

Customer Service Representative (2010 – 2010)

Scheduled/Rented equipment, basic maintenance of equipment, up-selling, forklift

Fast Track Career Progression: Successfully completed advanced training programs, acquiring new skills in areas such as team leadership and conflict resolution resulting in promotion to Assistant General Manager within 1 year.

Target

Logistics Dayside Backroom (2005 – 2010)

Organized and categorized incoming merchandise efficiently in the stockroom.
Maintained accurate inventory records and conducted regular stock counts.
Provided excellent customer service by promptly fulfilling customer stock requests and addressing product inquiries.
Skills: Warehouse Management

Education

Google Professional Certifications
IT Support – Coursera 2022
Project Management – Coursera 2024

AAS Business Computer Information Systems (40 credits earned)
North Hennepin Community College – 2009

Testimonials

"After working with Jeff for 9 years, he was a dedicated assistant manager that went out of his way to make sure everyone was on task to better the company. If you had a question Jeff would explain the process with as much detail as possible."

Michelle A.

“Jeff is my go to guy for anything IT. When I was trying to upgrade my home network, he asked questions as to what I was attempting to do and gave me his best advice on what the best bang for my buck was.”

Derek R.

"Jeff was incredibly helpful and knowledgeable. He responded to all questions very promptly. Jeff made this move a positive experience!"

Anonymous customer

Want to learn more?

I am not actively looking for any new job opportunities at this time

These are the factors I am considering from a new employment opportunity:

~~A position in IT~~
~~M-F day shifts only~~
~~Telecommuting preferred or in office within 15 miles / 30 minutes of Blaine, MN~~
~~Competitive benefits package~~

Feel free to connect with me on Linkedin if you would like to have a chat. I am open to speaking with individuals who share similar interests!

Experienced leadership with a passion for IT

Experience

In my role as a Client Success Manager, I use Datto, Auto Task, and e-Automate software on a daily basis to deliver exceptional results for clients. Datto provides remote monitoring, disaster recovery, and much more. Auto Task streamlines service delivery. E-Automate helps manage operations. These tools enable my team to provide next-level service and support to help our clients achieve their goals.

My passion for information technology is reflected in my diverse range of tech-related hobbies, including working with operating systems such as Windows and Linux, using RMM tools like Datto RMM, Termius and TeamViewer, building computers as well as both building and configuring networks. I also have experience with virtualization management using Proxmox and Hyper-V, containerization using Docker, and web technologies such as WordPress and Nginx. These interests provide me with a unique skill set and keep me up to date on advancements in the field.

Misc