Jeff Terlisner

Jeff Terlisner

I’m an IT Project Coordinator with experience managing IT and VoIP projects from approved quote through deployment. I coordinate project scope, timelines, milestones, and client communication while working closely with engineers, vendors, carriers, and internal stakeholders to keep projects on track and clients informed.

Throughout my career, I’ve enjoyed being the connection between technical teams and the people they support. Whether coordinating a cloud migration, VoIP deployment, or infrastructure upgrade, I focus on clear communication, careful planning, and removing obstacles so projects are completed successfully. Before moving into project coordination, I managed relationships for approximately 100 managed IT clients, which gave me a strong understanding of both the technical and business sides of technology.

Outside of work, I enjoy building and maintaining my homelab, where I continue developing my technical skills through hands on experience. My lab includes virtualization with Proxmox, firewall and network management with SonicWall and Ubiquiti, storage and backup solutions with Synology, and services running on Linux, Docker, and self hosted platforms. I regularly work with technologies such as VLANs, VPNs, DNS, monitoring, reverse proxies, and automation to design, troubleshoot, and improve my environment.

I enjoy understanding how systems work together, solving technical problems, and continuously expanding my skills because there is always something new to learn in IT.

Untitledjpg

If you would like to connect or learn more, please reach out to me on LinkedIn!

Resume

Work History

Definitive Technology Solutions

IT & VoIP Project Coordinator (2026 – Present)

  • Coordinate 30+ client IT projects simultaneously from signed quote through deployment and completion.
  • Serve as the main point of contact for clients, engineers, vendors, and carriers throughout each project.
  • Lead kickoff meetings, communicate project status, manage timelines, and resolve issues throughout project delivery.
  • Coordinate VoIP deployments, including carrier provisioning, number porting, user setup, and go-live support.
  • Manage procurement, licensing, documentation, and implementation workflows to ensure on-time delivery of client IT projects.

Client Success Manager  (2023 – 2026)

  • Managed relationships for approximately 100 managed IT clients, ranging from small businesses to organizations with 400+ users.
  • Advised clients on technology purchases and coordinated with engineering teams to deliver the right solutions.
  • Prepared quotes and managed purchasing for hardware, software, Microsoft 365 licensing, cloud services, and managed IT solutions.
  • Managed client onboarding, offboarding, and service transitions.
  • Coordinated client requests, internal teams, and vendors to keep projects and service needs on track.

U-Haul International, Inc

Trailer/SRI Repair Specialist(2020 – 2023)

  • Achieved 115% of productivity goals while managing inspections, documentation, and competing daily priorities.
  • Improved inspection processes, reducing cycle time by 20% and increasing department efficiency by 15%.

Assistant General Manager (2010 – 2020)

  • Managed daily store operations, including staffing, scheduling, inventory, customer service, and workflow.

  • Led, trained, and supported more than 50 employees over 10 years while supervising teams of up to 10 employees.

Education

Google Professional Certifications

  • Google Project Management Certificate, Coursera | 2024
  • Google IT Support Professional Certificate, Coursera | 2022

North Hennepin Community College

  • Business Computer Information Systems, North Hennepin Community College | 2009

Testimonials

"After working with Jeff for 9 years, he was a dedicated assistant manager that went out of his way to make sure everyone was on task to better the company. If you had a question Jeff would explain the process with as much detail as possible."
Michelle A.
“Jeff is my go to guy for anything IT. When I was trying to upgrade my home network, he asked questions as to what I was attempting to do and gave me his best advice on what the best bang for my buck was.”
Derek R.
"Jeff was incredibly helpful and knowledgeable. He responded to all questions very promptly. Jeff made this move a positive experience!"
Anonymous customer