Project & Operations Support Specialist “IT Project Coordinator” (2026 – Present)

• Own end-to-end IT and VoIP project lifecycle from approved quote through delivery, ensuring on-time, in-scope execution
• Define project scope, timelines, milestones, dependencies, and resource allocation across engineers, vendors, and internal stakeholders
• Act as primary client-facing project owner, providing status reporting, risk management, and expectation alignment
• Manage hardware ordering, staging, tracking, and deployment for IT infrastructure and VoIP implementations
• Convert approved quotes into sales orders, tickets, and project documentation, supporting seamless sales-to-delivery handoff
• Identify operational gaps and process improvement opportunities impacting delivery efficiency, renewals, and customer satisfaction

Client Success Manager  (2023 – 2026)

• Owned managed services client relationships, coordinating renewals, audits, and contract updates
• Conducted Microsoft 365 (NCE) and SaaS user/device audits to prevent over-licensing and control costs
• Supported technical quoting for hardware, software, and SaaS solutions in collaboration with sales and engineering teams
• Tracked quotes, renewals, and client requests using CRM and ticketing systems, escalating risks as needed
• Served as liaison between clients, sales, and technical teams to ensure cross-functional alignment and service continuity