Resume
Work History
Definitive Technology Solutions
IT & VoIP Project Coordinator (2026 – Present)
Own and coordinate 30+ concurrent client technology projects from approved quote through completion, including IT, Microsoft 365, hardware, cloud services, and VoIP solutions.
Coordinate engineers, vendors, clients to keep projects on schedule, resolve issues to deliver implementations.
Run project kickoffs, provide updates, track action items, and resolve deployment issues
Coordinate VoIP deployments, including carrier coordination, number porting, user setup, and go-live activities.
Manage hardware ordering, licensing, staging, and deployment logistics with vendors
Maintain project documentation and sales handoffs and improving internal processes and delivery consistency.
Client Success Manager (2023 – 2026)
Managed a portfolio of approximately 100 MSP clients ranging from small businesses to organizations with 400+ end users, with an average client size of approximately 60 users.
Served as the connection point between clients, engineers, vendors, and internal teams to coordinate service changes, projects, and issue resolution
Coordinated onboarding, offboarding, and service transitions across clients and technical teams
Supported quoting and procurement for hardware, software, cloud services, and managed IT solutions
U-Haul International, Inc
Performed DOT inspections, diagnostics, and repairs in a high-volume service environment
Managed workload priorities and repair schedules while maintaining safety and quality standards
Achieved 115% productivity through efficient workflow management and attention to detail
Identified process improvements that reduced inspection cycle time by 20% and increased department efficiency by 15%
Managed daily operations, staffing schedules, customer service, and workflow priorities for a high-volume service location
Trained and supported a team of approximately 10 employees while coordinating daily responsibilities and operational needs
Oversaw financial performance, inventory controls, compliance audits, and operational procedures
Implemented process improvements that contributed to 15% revenue growth and improved operational efficiency
Education
Google Professional Certifications
IT Support Professional Certification, Coursera (2022)
Project Management Professional Certification, Coursera (2024)
North Hennepin Community College
- Business Computer Information Systems (40 credits completed)
