Jeff Terlisner

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About Me    Lawncare

Jeff Terlisner

IT Project Coordinator and Operations professional with experience managing IT and VoIP projects from approved quotes through delivery. I define project scope, timelines, milestones, and resource allocation while coordinating engineers, vendors, and stakeholders to ensure on-time, in-scope execution.

Previously, as a Client Success Manager, I handled SaaS audits, renewals, and technical quoting, bridging communication between clients, sales, and technical teams to support seamless service delivery. Earlier roles at U-Haul and Target gave me hands-on experience improving workflows, team efficiency, and operational results.

Certified in Google IT Support and Project Management, with coursework toward an A.A.S. in Business Computer Information Systems. I’m passionate about streamlining operations, solving problems, and delivering measurable impact through projects and process improvements.

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Outside of work, I’m passionate about technology and enjoy engaging in a range of hands-on projects, from computer building to network management. My interests extend to managing digital systems for personal use and enhancing the tech experiences of those around me. Whether through exploring new tech tools or supporting family needs, I’m committed to applying my skills and enthusiasm to contribute positively to any team or organization.

If you would like to connect or learn more, please reach out to me on LinkedIn!

Resume

Work History

Definitive Technology Solutions

Project & Operations Support Specialist “IT Project Coordinator” (2026 – Present)

  • Own IT project lifecycle from approved quote through delivery, ensuring on-time, in-scope execution
  • Define scope, timelines, milestones, and resource allocation while coordinating engineers, vendors, and stakeholders
  • Manage hardware ordering, staging, tracking, and deployment for IT and VoIP projects
  • Act as primary client-facing project owner, providing status reporting and expectation management
  • Convert quotes into sales orders, tickets, and project documentation, supporting sales-to-delivery handoff
  • Identify operational gaps and process improvement opportunities impacting delivery and renewals

Client Success Manager  (2023 – 2026)

  • Managed client ownership, coordinating renewals, audits, and contract updates
  • Supported technical quoting for hardware, software, and SaaS solutions
  • Conducted user, device, and SaaS audits including Microsoft 365 (NCE) to prevent over-licensing
  • Tracked quotes and renewals using CRM and ticketing systems, escalating risks as needed
  • Served as liaison between clients, sales, and technical teams to support cross-functional coordination

U-Haul International, Inc

Trailer/SRI Repair Specialist (2020 – 2023)
  • Achieved 115% efficiency in a flat-rate environment through strong time management
  • Reduced inspection time by 20%, improving operational throughput
  • Implemented workflow improvements increasing department efficiency by 15%
Assistant General Manager (2010 – 2020)
  • Managed daily operations and resource coordination for ~10 employees
  • Oversaw P&L, policies, procedures, and compliance audits
  • Supported initiatives resulting in 15% revenue growth and 10% reduction in negative customer reviews

Customer Service Representative (2010 – 2010)

Target

Logistics Dayside Backroom (2005 – 2010)

Education

Google Professional Certifications
IT Support – Coursera 2022
Project Management – Coursera 2024

AAS Business Computer Information Systems (40 credits earned)
North Hennepin Community College – 2009

Testimonials

"After working with Jeff for 9 years, he was a dedicated assistant manager that went out of his way to make sure everyone was on task to better the company. If you had a question Jeff would explain the process with as much detail as possible."
Michelle A.
“Jeff is my go to guy for anything IT. When I was trying to upgrade my home network, he asked questions as to what I was attempting to do and gave me his best advice on what the best bang for my buck was.”
Derek R.
"Jeff was incredibly helpful and knowledgeable. He responded to all questions very promptly. Jeff made this move a positive experience!"
Anonymous customer