Jeff Terlisner

At DTS, I first served as a Client Success Manager supporting approximately 100 managed IT clients. In that role, I focused on understanding how clients operated, helping them evaluate technology needs, reviewing licensing and purchasing decisions, coordinating with vendors, and working with engineers to develop recommendations for future improvements. I spent much of my time acting as the connection between clients and technical teams, helping turn business needs into actionable projects while ensuring clients understood their options, costs, and the impact those decisions would have on their organizations.

As I transitioned into project coordination, my focus expanded from helping define the work to helping deliver it. Today I manage technology projects from kickoff through completion by gathering requirements, documenting environments, identifying dependencies, organizing project information, and coordinating clients, engineers, vendors, and internal teams throughout the delivery process. I track project scope, labor usage, open items, timelines, and client requests to keep expectations aligned and reduce surprises, while serving as the bridge between technical teams and clients by turning technical discussions into clear action items, project updates, and next steps. Whether supporting infrastructure, cloud, Microsoft 365, onboarding, migration, or communications initiatives, my role is to ensure projects continue moving forward and that everyone involved has the information they need to be successful.